Developing a Listening Culture

In a previous post “Leadership and a Trusting Culture”   I talked about the importance of developing trust as a critical component of  managing change in any organization. To build trust, leaders must first develop listening skills. Team members must know that their ideas will be heard and given proper consideration. The synergies to be.. read more →

Lean and ISO Working Together

Some people think that compliance with ISO 9001:2008 inhibits innovation and Lean transformational change. This is very far from the truth. I previously wrote about how compatible and complementary both methods are when implemented in the same timeframe. I will explain in more detail below. ISO requires the organization to be engaged in Continual Improvement.  Lean provides one vehicle for a company.. read more →

Manufacturing and Innovation

There is no doubt that the key to long-term success in manufacturing is innovation in every facet of the business, from developing unique products, like the iPod, to finding new ways of getting products into people hands, like Amazon.com. Pharmaceutical and consumer products companies, among others, have historically shifted their mature products overseas, while maintaining.. read more →