Developing a Listening Culture

In a previous post “Leadership and a Trusting Culture”   I talked about the importance of developing trust as a critical component of  managing change in any organization. To build trust, leaders must first develop listening skills. Team members must know that their ideas will be heard and given proper consideration. The synergies to be.. read more →

Making ISO 9001 Part of Your Culture

Why make ISO 9001 part of your organization’s culture? I have seen many companies registered to ISO 9001:2008 failing to take full advantage of the structure that this standard provides.  These organizations only see the marketing benefits of the certification while missing the opportunity to improve the quality of their products and services by testing their systems against their customer requirements… read more →

Making Change Happen

Things never stay the same.  They get better or they get worse. Left to their own devices, organizations will deteriorate.  To effect change and move an organization in a positive direction, leaders must plan, share, and act on those plans. Sustainable change requires that the organizational culture be receptive to the desired change.  The culture itself may require.. read more →