Developing Quality Policy and Objectives

Some people get stuck soon after starting an ISO 9001:2008 implementation with developing a Quality Policy and, soon after, in developing Quality Objectives.  Once you know what is expected, the process of developing them is very simple. You could think of a Quality Policy as a company’s mission statement from the customer’s point of view. The policy.. read more →

Making ISO 9001 Part of Your Culture

Why make ISO 9001 part of your organization’s culture? I have seen many companies registered to ISO 9001:2008 failing to take full advantage of the structure that this standard provides.  These organizations only see the marketing benefits of the certification while missing the opportunity to improve the quality of their products and services by testing their systems against their customer requirements… read more →